Γενικά
1. What should I do in case of a malfunction?
Please contact the headquarters of Drive S.A. immediately in order to schedule your appointment and arrange for the vehicle’s repair. However, if the vehicle becomes immobilized, either due to a mechanical failure or an accident, please contact Hellas Service immediately at 1057 or +30 2310 462402, stating that the vehicle belongs to Drive S.A. and providing the vehicle’s license plate number.
2. What should I do in case of an accident?
Please contact Accident Care immediately for the official recording of the incident and notify the Traffic Police, especially in cases involving injuries or serious damage. In the event of injury, call Emergency Services immediately.
Place the warning triangle in accordance with the Road Traffic Code. If the vehicle is immobilized, contact Hellas Service Road Assistance at 1057 or +30 2310 462402.
If another vehicle is involved, collect all the necessary information (driver’s license, vehicle license plates, insurance details, etc.), avoiding any kind of verbal or private settlement, as such agreements are not recognized by Drive S.A.
Finally, contact Drive S.A. to complete the accident report form, which must be submitted within 24 hours so that the insurance claim process can begin.
3. What should I do if the vehicle is still drivable after an accident?
First, contact the Police and the Accident Care Service. Then, once you have obtained the two relevant reports, contact the headquarters of Drive in order to schedule an appointment for the damage assessment and the repair planning of the vehicle.
4. What should I do if the vehicle is not drivable after an accident?
Notify the Traffic Police and the Accident Care Service immediately. Record the details of the vehicles and drivers involved, as well as the circumstances of the accident.
Contact Hellas Service Road Assistance immediately at 1057 or +30 2310 462402, and do not attempt to move the vehicle without the appropriate assistance.
5. When am I entitled to a replacement vehicle?
We provide a replacement vehicle in cases where the leased vehicle becomes immobilized due to a breakdown, accident, or theft, as well as when the repair of the vehicle requires more than 24 hours to be completed.
6. What will I have to pay in the event of an accident?
Your liability for damages to the leased vehicle depends on the terms of the rental agreement and does not cover damage to wheels, tires, the underbody, the interior, keys, spare tire, or tools. In the event of an accident caused by your fault, you are required to pay the insurance excess per incident, while the remaining amount is covered by the insurance policy.
7. Can I lease a vehicle with zero liability for damages?
No. Insurance companies do not provide full coverage for long-term lease vehicles.
8. What should I do if a tire has been damaged?
If there is a partial or complete loss of tire pressure, you should, for safety reasons, replace the wheel with the spare tire. If you do not know how to change a wheel or if the vehicle is not equipped with a tire repair kit, please contact Road Assistance at 1057.
Please note that no insurance coverage includes damage to wheels and tires, and any repair or replacement costs for the tire are the responsibility of the renter.
9. Can I repair the tire at a nearby tire shop?
Yes, however, prior telephone or written authorization from Drive is required.
10. Can I repair a fault or damage that I have noticed?
No. This is strictly prohibited. Please contact us and report the issue.
11. I locked myself out of the car. What should I do?
If the vehicle locks while the key is inside, please contact Drive. You will need to visit the branch from which you collected the vehicle in order to receive the spare key. If you are located in a remote area, the key may be sent to you via courier service, with the shipping costs charged to the renter. The spare key must be returned to Drive as soon as possible.
In the event of loss or damage to the key, contact Drive immediately to arrange the collection or delivery of a new spare key. Please note that replacement charges apply in such cases, depending on the vehicle category.
12. Can I have both keys of the vehicle?
No. For security reasons, the renter receives only one of the two vehicle keys. The second key remains with Drive and is provided only if the renter submits a special request and pays the corresponding security deposit.
13. What should I do in case of vehicle theft?
In the event of partial or total theft of the leased vehicle, you must immediately report the incident to the competent local police authority. Afterwards, you should inform Drive so that the theft can be reported to the insurance company. The vehicle key must also be returned to Drive.
14. What should I do in case of a vehicle break-in?
No insurance policy covers damages resulting from a vehicle break-in; therefore, Drive bears no responsibility for the loss of personal belongings. In the event of a break-in, please contact Drive immediately and bring the vehicle to the nearest branch so that the damage can be assessed and the repair can be scheduled.
15. Where do I return the vehicle when the contract expires?
The vehicle must be returned to the same pick-up location, meaning the location where it was originally collected according to the rental agreement, and within the agreed operating hours of Drive S.A.
If there is a need to return the vehicle to a different location or outside business hours, this must be communicated to and agreed upon with the company in advance.
16. Do I need to schedule an appointment before returning the vehicle?
Yes, you need to schedule an appointment for the return of the vehicle. Please contact the headquarters of Drive to arrange the return time and location.
17. Can I really return the vehicle whenever I want?
If you wish to return the vehicle before the end of the agreement, a contractual penalty clause applies and should be taken into consideration.
18. I own a company. Can I contact you for more than one vehicle?
Yes, of course! You can contact the relevant sales department to discuss your company’s needs and find the ideal offer.
19. How long do I have to wait to receive my vehicle?
We provide readily available vehicles from our fleet, so delivery can be arranged immediately. If you are interested in a model outside our fleet, a custom order will be placed, and the waiting time will depend on the availability of the specific model.
20. Is there any down payment or security deposit that I need to pay?
Yes, there is a security deposit equivalent to three monthly rental payments. In addition, you may optionally choose to pay a down payment, depending on the approval resulting from the financial assessment.
21. Are the vehicles you offer only used cars?
No, the vehicles we offer are brand new only. In addition, customers always have the option to choose the model they prefer.
22. I am a private individual. Can I lease a vehicle through a leasing program?
No, the vehicles that we do not offer are only brand new. In addition, customers always have the option to choose the model they prefer.
23. Is there a mileage limit per month or per year?
Yes, the mileage limit is agreed upon from the beginning and is specified in the contract.
24. What is the process for expressing interest in a vehicle?
You can contact the sales department by phone at +30 2310 472600 or via email at leasing@drive–hellas.gr. You can also visit www.drive–hellas.com and complete the interest application form.